When are changes to System information "computer-specific", "user specific" or "system-wide"?

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When are changes to System information "computer-specific", "user specific" or "system-wide"?

For example ...

Under System information > printing options

"Printing options" are computer-specific as opposed to being user-specific. This isn't immediately obvious to the user, and changing the system to make it so would be helpful.

So, I'd like to propose that it would be useful (and help with system transparency) if there was some kind of message advising the user when changes in "system information" are "computer-specific", "user specific" or "system-wide".

Make sense?

Cheers, Joyaa
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Joyaa Antares

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Posted 2 years ago

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Timothy, Business Care Manager

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Hi Joyaa. In designing Front Desk, we have thought through settings that should be stored centrally in the database on a per user basis or alternatively as a local per computer setting. For example, per user security access settings are stored centrally, whereas printer options are set per local machine, as different computers may have different printers connected. At this stage, we don’t feel the development time required to display the scope of all these options and the additional clutter on the settings screen would benefit users significantly. In over 20 years in providing support for Front Desk, we don’t commonly get questions on these options as they “just work” for most users. If you have a question regarding how a specific setting works, please open a support case at www.smartsoft.com.au/support
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Hi Timothy,

I have to disagree with you. Most users probably don't realise how their settings are stored, and have therefore never complained.

Personally, I assumed that by logging in as an administrator and changing settings it would be applied across the board for all users. This is obviously not the case.

For example, I set up a warning for clients that haven't been to our practice for 2 years or more. This warning never appeared at the reception when making bookings, meaning clients got booked for the wrong appointment type. 

I can understand the complexities involved in programming, but SmartSoft is not always "logical". At least consider Joyaa's proposal, and who knows, we may come up with an easier solution.

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Joyaa Antares

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Hi Timothy,

I completely agree with you when you refer to "the scope of all these options" as this part of the system is actually relatively complex, and I am surprised by your assertion that it "just works for most users" and that queries about them do not regularly arise, at least from those administering FrontDesk for their clinics. I suspect - exactly as Rudi has alluded - that many users typically don't appreciate these complexities until they are tripped up by them. 

My suggestion shouldn't be a big deal for Smartsoft. Adding "tool tips" on "mouse over" - in exactly the same way that FrontDesk has long offered for the icons at the top of our screen - would be light both in terms of development and programming time.  

This simple suggestion is aimed for the benefit of all FrontDesk administrators, and the transparency it would afford would be to FrontDesk's advantage.

Warm regards, Joyaa
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Tony Taddeo, Managing Director

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Hi Joyaa. I support Tim's post in regards to feedback from our helpdesk indicating that this is not a problem for most users, and his description of  it "just works' is a fair comment.

Balancing what goes into the software and when is a difficult task of managing competing needs.  Items such as completing the Xero implementation, adding some new advance widgets to the Insight Dashboard including Patient Visit Averages and Practitioner Utilisation rates , a new electronic patient intake form and the Physitrack integration have priority at this time. 

We are happy to monitor interest in this topic.

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Gary Simpson

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Have just posted into an old item about Patient Tabs order - this seems workstation specific, but I would like to do a global change.