Will Frontdesk be compatible with Windows 10, being released next month?

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  • Updated 4 years ago
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Hi, we were wondering if Frontdesk will be compatible with Windows 10, being released next month?  
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BaysideOsteo Clinic

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Posted 4 years ago

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Also wondering if Smartsoft has any plans to make a MAC version of FD?
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Timothy, Business Care Manager

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We currently do not have any plans for the core Front Desk application to run natively on a Mac, though the current web interfaces do run on a Mac through a browser. However, there are several current options to run the Front Desk in the Mac environment.
  1. You can run Windows emulation software on your Mac such as Parallels Desktop or VMware Fusion. This will allow you to boot into your Mac OS X environment, open the emulation application and concurrently run Mac OS X and Windows. This can be costly as you need to buy the emulating software and a copy of a Windows operation system, as well as ensuring that your Mac has the resources to run both operating systems at once i.e. enough RAM and sufficient CPU.
  2. Using a free utility called Bootcamp by Apple, you can configure your Mac so that it can start up as either a Mac or PC. With this setup you will choose when your Mac turns on whether you want to boot into Mac OS X or Windows. You will still need to purchase a Windows software licence to do this.
  3. If you setup and enable remote desktop on your Windows computer you can connect from your Mac using Microsoft Remote Desktop application for Mac. This is a utility developed by Microsoft and is a free download from the Mac App Store.
  4. If your practice has a Microsoft Terminal Server (or Citrix) setup you can remotely connect to this server/machine through Mac OS X also using Remote Desktop for Mac as above.
  5. Front Desk can be installed in a cloud-based terminal server, which will allow users to run Front Desk on any device (Mac or PC) from any location via internet access, again, connecting through Remote Desktop for Mac.
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Timothy, Business Care Manager

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Official Response
We are committed to ensuring that Front Desk works with all supported versions of Microsoft Windows operating systems, which we have done since 1996 and Windows 3.11.

Our problem is that release candidates of operating systems available to software developers are not always exactly the same as production versions released to consumers, and many resources can be wasted making modifications and testing for these versions before they are final.  This is in fact happened to us with one of the last release candidates for Windows 7 where we needed to make additional changes when the final production version was released.

Our recommendation is to use new operating systems to run critical business software when the platform itself is stable and proven -- this can generally take a few months.  We will certainly be making any changes required and fully testing Front Desk with Windows 10 over this period. An announcement will be made on the community when we are happy with Windows 10 compatibility.
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Gerry, Senior Application Developer

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Official Response
The current pre-release version of Front Desk (16.8.0) is compatible with Windows 10.