Is there a way to block or blacklist a person from using the Gateway to book an appointment?
Hi Team,We have a patient who regularly fails to attend their appointment and we have decided not to book them in again. Is there a way ...
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Front Desk - Pre-Release Upgrades (22 November 2019)
We are pleased to announce the following Pre-release upgrades for the Front Desk suite of products. Pre-release versions have gone throug...
Front Desk - Pre-Release Upgrades (19 November 2019)
We are pleased to announce the following Pre-release upgrades for the Front Desk suite of products. Pre-release versions have gone throug...
Automated SMS reminders
Hi, I would love frontdesk to automatically send the SMS reminders to my patients, without us manually doing it through the reports and u...
Automated SMS Reminders - What you need to know
With the release of Front Desk v20.0.0 we now have functionality to automatically send SMS appointment reminders. With this feature there...
Default Item Codes per Appointment Type
Is it possible to assign default Item Codes for All appointment Types. At the moment there is only one default item code for New Patient...
What developments & improvements might users of FrontDesk look forward to over the next 12 months?
Hi Team,What developments & improvements might users of FrontDesk look forward to over the next 12 months? Many thanks, Joyaa
PracSuite – Smartsoft’s New Professional Cloud Product - Coming Soon
Hi Community The Smartsoft team is excited to share with our users a new project that we have been developing this year. PracSuite is a...
Group Appointment Bookings - Automatically added to patient billing
We run a variety of group exercise classes within our clinic and a lot of patients book into these for either a 4 or 8 week block. While ...
PracSuite: Frequently Asked Questions
Thank you to all who participated in the recent survey regarding PracSuite, Smartsoft's cloud-based solution launching in 2020. To foll...
Important Upgrade Required – Front Desk Messenger & SMS Delivery Receipts
As of October 1st 2019, Smartsoft will be changing the way that we send and receive Front Desk Messenger messages (‘Global’ mode only) an...
Need to change IP address in system for online appt book. Can anybody help?
Hi, I am hoping someone here may be able to help. Our online appt book has stopped working and it appears to be due to our internet ser...
GU Health with Tyro?
Hi are we still unable to claim with GU Health with our Tyro Machine?
Setting up New Practioner
When I set up a new practitioner, I have to change every appointment type to add the new practitioner to it. I also have to add the defau...
Mandatory fields within patient information database
Has there been any discussion about having "mandatory fields" when entering patient information? This would be a huge help in securing a...
"Outward" referrals
We want to use the software to track the situation where we refer a patient on to another clinic/medical professional who is not a practi...
Issues sending emails - issues with mircosoft integration
Just wondering whether there are other clinics having integration issues with the Microsoft Suite via Office 365? Some computers are hav...
2019 pros and cons for HICAPs vs Tyro vs HealthPay?
Hi would appreciate updated experiences using these platforms Thank you!!
How can the Front Desk - Physitrack integration help your practice?
Creating greater efficiencies and smoother processes for Front Desk users has always been a key priority at Smartsoft. Last year, we he...
Patient Booking Gateway - reason for appt
We have put a note on our PBG asking new patients to put some information about what their injury is, but usually they dont write anythin...
Welcome to the Community
The Smartsoft community is a place to discuss ideas and provide mutual support to others users of the Front Desk - Practice Management System.
Smartsoft encourages users to actively engage in conversation, ask questions and give feedback. We also hope to see members sharing their experience, answering questions and making the most of the community forum.
If you are new to the Smartsoft Community, please take a moment to review the How to use the Smartsoft Community post and gain a better understanding of the platform.
Smartsoft staff are also members of the community, and while we may not respond to each post we are actively listening and monitoring the forum. This service is not intended to replace the support provided by the Smartsoft helpdesk. If you require urgent assistance please open a support case at www.smartsoft.com.au/support
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