Emailing Appointment Cancellations to Practitioners
When we take an appointment cancellation on any day before the appointment is due the email to practitioners notes the next appointment a...
Conversations
Conversations 1 - 20 of 77
Problem encountered in clinical note charts
I have just typed added a heap of symbols to a clinical notes chart. (The chart uses FD's Image Editor).Before clicking 'OK' to close the...
SMS costs and restrictions
Costs and restrictions on SMS. Why are we still being charged so much, 10c, for each SMS? I know the reasoning previously offered , that...
Issue with deleting appointments in patients file
There appears to be an error with deleting appointments. When
in a patients file and you go to appointments and then click on a future
...
Requiring Registration Authorisation after Group Practice details updated
i have 2 practices using the same FD system. Unable to login now after adding some details to the group practice header. When opening F...
Change of email address
i'm having a problem with changing my email address which is listed in my profile. The profile shows my old email address. When I try t...
SMS reminders to a 614... number
I have noticed that when new clients book through the gateway their mobile numbers comes up with the Australia area code 61412 345 678......
GST and Xero Integration
We have integrated with Xero, but find that after sync we cannot differentiate transactions that included GST. This becomes a problem whe...
This might be a bug. Can you duplicate this? "qryClient: Dataset not in edit or insert mode"
Hi Team,Please can you run through this quick sequence and see if you have the same problem as me?Open FDClick on the patient iconOpen an...
_large.JPG)
Opening of Image Editor on Tablet
We have just started using Windows Tablets for our Chiropractic office. The only issue I have come across is that images in clinical note...
Patient allowed to book in on gateway within restricted timeframe
We have a 3 hour window where patients aren't permitted to book an appointment on the booking gateway. Some how this afternoon, someone w...
Exporting banking Summary to Excel
At request of our bookkeeper we are going to start exporting our banking summary to an excel file however there seems to be a glitch on t...
Email reminders need to reset with change appointment
When we use the "Change Appointment" function after reminder emails have been sent, the appointment in the new time slot keeps the email ...
the online booking is down.
Online booking is down at holiday time!
Utilisation Widget in Insights
Trouble with some calculations of the utilisation tool
Patient Responding to SMS Reminder With Emoji
When a patient receives an appointment reminder and responds with a thumbs up emoji to indicate they are coming, we receive a response in...
Appointment scheduler - available times
When using appointment scheduler, the up and down arrows are supposed to give the next available time slot. When I click on the arrows, t...
archiving not removing patient from mailchimp
I want to report an unusual error that we ran into between Front Desk and Mailchimp. In a recent email campaign, an email was sent in err...
Booking New Patient Appointment
I have noticed recently that when you right click to book and appointment for a new patient, the spot you clicked does not come up with *...
Front Desk Messenger latest version
We updated our FD to the latest version and now our Messenger doesn't have the smiley faces anymore when we send messeges
Welcome to the Community
The Smartsoft community is a place to discuss ideas and provide mutual support to others users of the Front Desk - Practice Management System.
Smartsoft encourages users to actively engage in conversation, ask questions and give feedback. We also hope to see members sharing their experience, answering questions and making the most of the community forum.
If you are new to the Smartsoft Community, please take a moment to review the How to use the Smartsoft Community post and gain a better understanding of the platform.
Smartsoft staff are also members of the community, and while we may not respond to each post we are actively listening and monitoring the forum. This service is not intended to replace the support provided by the Smartsoft helpdesk. If you require urgent assistance please open a support case at www.smartsoft.com.au/support
Categories
View all
Related
Community Stats
-
1,584
Conversations -
1,251
Members